FAQs
How can I place an order?
Placing an order is simple. Browse our collections, select the products you love, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept a wide range of payment methods, including major credit and debit cards, PayPal, and secure online payment gateways. All transactions are protected for your security.
How long does shipping take?
Shipping times vary depending on your location. You will see an estimated delivery date at checkout. Once your order is shipped, you will receive a tracking number to monitor your shipment's progress.
Can I track my order?
Yes, you can track your order. After your order has been dispatched, you will receive an email with a tracking number. You can enter this number on our tracking page to view your order's current status.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you're not, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition. For detailed information, please visit our Return Policy page.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, changes may not be possible. We will do our best to accommodate your request.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping fees and delivery times will be calculated at checkout based on your location.
What happens if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange a replacement or offer a refund as quickly as possible.
How do I contact customer service?
Our customer service team is here to help. You can reach us via email at deluxedecoresupp@gmail.com or by filling out the contact form on our website. We aim to respond within 24 hours.